Oddly enough, while customers often entrust their life savings to financial providers, only 43% of them believe that banks care about customers’ long-term financial well-being, found Accenture. In our increasingly digitized reality, trust becomes a critical factor in fostering customer loyalty. With pandemics forcing customers to rely on digital channels, there is even more pressure […]The post Maintaining Customer Trust in Digital Banking Era appeared first on The Daily Hodl.
