One of the biggest issues in the hospitality industry is the matter of trust. For example, you have to trust that your belongings are safe when staying at a hotel. Or that they do not tamper with your food and drinks. Or that you’ll get what you pay for. Blockchain technology can help revolutionize the industry by ensuring all payments are handled securely and honestly. Furthermore, they can offer immutable records and prevent tampering with customer reviews or star ratings on hotels, restaurants, and tours. Ways Blockchain Can Help The Hospitality Industry Using blockchain technology for hotel operations will provide hotels with real-time information about their guests, thus improving the efficiency of their operations. For example, a blockchain-enabled check-in process will reduce the time it takes for guests to check in, increasing the level of customer satisfaction. Hotels can also track their guests’ movements, which will help them improve services and increase guest satisfaction. To use blockchain technology for hotel operations, hotel owners can obtain blockchain education and create a platform where guests can share their data. 1. Improved Customer Experience Imagine a customer checking into a hotel. With blockchain, they can book their stay without ever interacting with an employee. Upon arrival, they’re given digital keys to their room and can instantly unlock their door using an RFID key fob or phone app. There’s no...
